SHIPPING & RETURN

The Axe Collection

SHIPPING & RETURN

·      Due to the coronavirus pandemic and high shipping volume that USPS is experiencing packages may be delayed. We ask for your patience while your package is being delivered.

·      All orders are processed on business days from Monday to Friday.

·      Please allow 5 business days to process most orders. Once your order is completed, all items will be shipped within 2-3 business days via USPS.

·      All orders are tracked.

·      It is the customer’s responsibility to provide accurate shipping information.

·      We will not be held responsible for delayed or missing packages due to inaccurate mailing.

·      Please note that USPS has temporarily increased their shipping rates for the holiday season as of October 2020.

·      ALL SALES ARE FINAL. Due to the nature of our products being handmade and in terms of health reasons during this coronavirus pandemic.

·      However if an item arrives damaged or defective, kindly contact us within 24 - 48 hrs with photo documentation and detailed description of the damaged item for an exchange.

·      You must return the item(s) within 7 business days of receiving the damaged or defective item to be exchanged.

·      Please note that Item(s) must be in its original packing and in a new and unworn condition.

·      A damage or defective item returned for exchange does not include shipping, unless stated otherwise.

·      After 7 business days of not having received item exchanges will no longer be available. 

·      THANK YOU FOR SUPPORTING OUR BUSINESS AND PLEASE STAY SAFE!!!!

 

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